Resolve Consulting (“Resolve”, “we”, “our”, “us”) is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, store and protect personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant professional standards.

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Resolve operates in accordance with CPA professional standards, including privacy and confidentiality obligations under APES 110 Code of Ethics for Professional Accountants, which require strict confidentiality of client information and prohibit unauthorised disclosure to third parties.

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1. Collection of Personal Information

Resolve may collect personal information that is reasonably necessary for the provision of our consulting, training and advisory services. This may include:

• Name, position and organisation

• Contact details (email address, phone number, postal address)

• Professional or organisational information

• Information provided through enquiries, training registrations, surveys or correspondence

• Website usage data (including IP address and browser type)

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Personal information is collected directly from individuals wherever possible.

 

2. Use of Personal Information

Resolve collects and uses personal information for purposes including:

• Responding to enquiries and providing services

• Delivering consulting, training and workshop services

• Managing client relationships and communications

• Complying with legal, regulatory and professional obligations

• Improving our services and website functionality

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We do not use personal information for purposes unrelated to our professional services.

 

3. Confidentiality and Professional Obligations

Resolve adheres to CPA privacy guidelines and the APES 110 Code of Ethics, which require:

• Strict confidentiality of client information

• Respect for privacy at all times

• Prohibition of unauthorised third-party disclosure

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All personal and client information is treated as confidential unless disclosure is required or authorised by law.

 

4. Disclosure of Personal Information

Resolve does not sell, trade or rent personal information.

 

Personal information may only be disclosed:

• With the individual’s consent

• Where required or authorised by law

• To professional advisers or service providers assisting Resolve, where confidentiality obligations apply

 

Any disclosure is limited to what is necessary for the relevant purpose.

 

5. Data Security and Storage

Resolve takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

 

This includes:

• Secure data storage systems

• Controlled access to information

• Managed and, where appropriate, encrypted handling of digital correspondence and records

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Personal information is retained only for as long as necessary to fulfil its purpose or meet legal and professional requirements.

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6. Website and Digital Communications

Our website may use standard technologies such as cookies to enhance user experience and gather general usage information. This information does not typically identify individuals and is used for website analytics and improvement.

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Email communications and digital correspondence are managed in accordance with CPA confidentiality and privacy requirements.

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7. Access and Correction

Individuals may request access to personal information held by Resolve and request correction if the information is inaccurate, incomplete or out of date.

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Requests should be made in writing using the contact details below.

 

8. Complaints

If you believe Resolve has breached your privacy or mishandled personal information, you may lodge a complaint by contacting us. We will investigate and respond in a timely manner.

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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9. Changes to This Policy

Resolve may update this Privacy Policy from time to time to reflect changes in legal, regulatory or professional obligations. The current version will always be available on our website.